Service Desk/ Help Desk application - mServiceDesk


We would like to share one of our simple, intuitive application - ServiceDesk application. We named it mServiceDesk.

This Self-Service Portal gives your ticketing system greater reach. It allows end users to perform a variety of IT-related tasks or interactions: submitting and checking the status of incidents, viewing IT announcements. Your service desk isn’t just software. It’s where agents meet users; where people meet technology.

mServiceDesk makes sure that agents are able to support users with minimum fuss, & at the same time enjoy themselves, driving up efficiency & productivity. Which means happier agents & happier users, all thanks to a stunningly efficient service desk. There’s nothing to install, and you can start using mServiceDesk immediately. mServiceDesk software can run in both on premise as well as cloud based solution for handling your organization incidents. Any sort of failure or disruptions caused to your IT service, be it configuration item or assets, are known as incidents.

Creating Tickets

Your first priority in such scenario is to restore normal service, minimize your impact on business operations & ensure best possible service level agreement. Awareness of the major incidents’ cause is imperative and might need a root cause analysis to understand it better and take any further action. You need to establish a prompt resolution or work-around to restore service at the earliest. mServiceDesk start capturing incidents through various mediums - right from self-service portal, web interface to incoming events. Prioritize and assign based on the impact and urgency of the failure or interruption. Automate and route incidents directly to right agent or support teams.

Save everyone's time and reduce tickets, creating a Knowledge Base having all the FAQs and solutions one could possibly need right through your service desk.

#Mercado #ServiceDesk #ApplicationMalaysia #HelpDesk

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